Generally speaking there is no strait forward way to know the exact duty that will be levied. The customs department has the complete right to charge the amount that they want to depending on the value of the item and the category after scrutinizing the consignment. Please don’t worry. Our quotes will mention these details so that you are clear. If you still have questions please feel free to chat, drop in an email or talk to one of our friendly shipping experts and they’ll be happy to guide you through. They’ll clear any confusion that you might have on this and that way avoid any last minute surprises.

Creating an account with Fetcher is easy. Click login/ create account at the home page. Enter the details, choose the account type and follow the step by step process. Feel free to contact customer support team in case of any questions

Yes we do. We handle excess baggages, personal items and more with all India pick-up. We offer repacking if the original packing is not airworthy.

We offer some free services and some at discounted rates. Feel free to get in touch with our customer service team to know more.

Our global experience, large shipping volumes  and tie-up’s with leading carriers means that we get the best rates for international shipping .There are also other factors that influences the rates like for example weight and volume. Freight consolidation is also an efficient way to reduce costs and transit times. We pass on these benefits to our customers.

We know you dislike hidden charges and that’s precisely why we dislike it too. All the costs will be mentioned upfront to you in the quote provided by us. If there is any exclusion we will mention that too. Generally speaking all destination duties and taxes are not included and needs to be paid at actuals. Other expenses include payment gateway charges which will be mentioned at the time of check out.

We offer multiple payment options. Customers can choose to pay through debit card, credit card, UPI, net banking and wallets. Our payment systems are secure and are powered by Razorpay which uses the highest assurance SSL certificate on its website/platform which is EV SSL and is complaint with PCI DSS standards.

Refunds if any, will be processed within 3-5 working days

Dangerous goods or hazardous materials are those items that require additional packaging and or special handling and labeling to be moved internationally. These items may or may not be allowed to be shipped to the country that you want. Shipping dangerous goods is country specific. Even if the country allows the importation of a certain item the carrier or the courier service provider may not be licensed to handle dangerous/hazardous cargo.

Our services are available pan India. We work with some of the leading domestic and international carriers. We offer all India pick up with door to door delivery anywhere in UK, USA, Canada, and middle -east, Australia, Singapore, Malaysia and several other countries worldwide. We are conveniently located at Bangalore and Mumbai with pick up services available across Delhi, Chennai, and Hyderabad, Pune, Cochin, Kolkata, Ahmedabad and hundreds of other small and large towns and cities.

It’s easy. Visit the tracking page on our website and enter the tracking number provided to get status of shipment. Please allow upto 24hrs after pick up for the shipping information to get updated. Our customer service team will also be tracking the movement and will keep you informed with periodic updates right from pick up till delivery, giving you complete peace of mind.

The law does not permit the shipment of some items and such items are categorized as prohibited. For example antiques. Similarly some items are allowed to be shipped provided certain conditions are met. Such items come under the restricted category. For example shipping medicines from India to USA for personal use. Not all medicines are allowed to be sent and there are limitations in terms of quantity as well.

Volumetric weight also known as dimensional weight is a pricing technique that’s used in courier and commercial transportation which uses and estimated weight that is calculated from the length, width and height of package. Actual weight or volumetric weight whichever is higher is chargeable

Formula for calculating volumetric weight: Length x Width x Height (In CM) /5000

For express courier the general weight and size limitations are as follows:

Maximum weight per piece 70Kg. Dimensions not exceeding 120 x 80 x 80 cm

We are conveniently located in Bangalore with office and warehouse in Mumbai. We offer pan India service with pickups at all metros, both home and office addresses. Our services are available across hundreds of Cities and towns in India. We cover over 17,000 pin codes in India.

No. We do not support courier of these items in compliance with applicable local laws

Yes. However do note that these are restricted items and would require additional documentations and may incur additional expenses. Not all medicines can be sent.

Don’t worry. Feel free to give us a call or drop an email or simply press the chat button to talk to one of friendly customer service associates. We respond to all emails within 12hrs.